Rachel
October, 2023
The hotel itself was very nice and clean. The food and drinks were delicious and the cave bar was very cool. The Pina colada and dragon berry mojito are a must try. I ordered a grilled chicken Caesar salad that was fresh and filled me up, but I tried a bite of the burger and fries and that was also wonderful. The pier to the beach was also a cool spot with a partly shaded area and beach bar/grill. There were plenty of pool chairs to choose from and the staff were all nice. The cabanas on the other hand I would not waste my money on if I was to return. I rented three of them for our group weeks in advance and when we arrived, it was like they had no clue of the reservations. It was a very unorganized check in process. Our group downsized and before I saw the size of cabanas, I asked if I could receive a refund for the third one as I didn’t think we would need that many anymore. I let them know I totally understood if not since I only let them know at check in but just wanted to check. I also didn’t want to tie up 3 of the 5 cabanas if we didn’t need to. I talked to two separate people and nobody could tell me about the process of a refund or if I could get one. Then we were told to wait up front by one lady and she would send someone to retrieve our luggage (they have a luggage holding room which was also very helpful) and the front desk assistant asked us 10 minutes later why we were still up at the front check in. When I told her we we were told to wait for luggage pick up she took care of that for us. It took about an hour from check in to have our cabanas ready which was okay because there were tons of other seating choices as we got there around 10 am. When we got over there, the blue cabana mats were soaked and had large brown (hopefully mildew) spots all over them. They put down white towels to soak up the moisture and cover up the spots, but then the complimentary towels were wet and had a foul odor to them. They also said 1 cabana could hold up to 5 people, but at most it was 3 people (2 comfortably.) Out of our group of 10, only 2 used the cabanas and the rest of us just sat in pool chairs. The few bottles of complimentary bottled water and the drink coupons were the only redeeming quality for the cabana rental. If I was to return, I would absolutely go back to the resort but I would maybe just buy a day pass from the hotel.